Privacy Policy

Introduction

Radiance Holdings, LLC and its affiliated brands Woodhouse Spa™, Sola Salon Studios® (collectively, “Radiance”, “Company”, “our”, “us”, or “we”) considers matters relating to the protection of personal information and privacy to be extremely important.

This Privacy Policy describes the kind of information we may collect during your visit to our websites, use of our mobile applications and other online services or platforms that link or refer to this Privacy Policy, or that otherwise interact with us online or offline at our business locations (collectively, the “Services”). This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Services. For greater certainty, this Privacy Policy does not apply to the independent privacy practices of our franchisees, who may have their own separate privacy policies.

For more information about our data collection practices and individual rights relating to California Colorado, or Virginia residents, please click here

Information We Collect and How We Collect it

We collect several types of information about the users of our Services in various ways, including information by which you may be personally identified (“personal information”). We may collect personal information from the following categories of sources:

• (i) Directly From You

  We collect personal information directly from you when you use the Services, certain features, or contact us. For example, you may provide us with information when you complete or submit forms related to the Services, open an account with us, communicate with us, participate in a survey or promotion, or take advantage of our Wi-Fi service. This information may include:

  • Your correspondence (including email addresses) if you contact us.

  • Your responses to surveys we may ask you to complete as part of research.

  • Your name, e-mail address, postal address, age, birthday, gender, street address, or mobile phone number.

  • Your health conditions and preferences when you make a service request or appointment.

  • Payment information, such as your credit card number, security code and expiration date, to process a financial transaction you have requested.

  • Details of transactions you carry out through our website, applications, and platforms, and of the fulfillment of your orders, including the products you purchase and where and how frequently you buy them or your use of discount codes or coupons.

  • Your gender, race and ethnicity, veteran status, disability status, and resume when you choose to voluntarily provide this information when applying for a position in our career portal.

  • Your government identification, professional certifications or licenses, and your professional organizations when you register your business account with us.

  You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of our websites, mobile applications, or platforms to other users or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

• (ii) Automatically When You Use the Services

  When you access or use our Services, we may automatically collect certain information through certain mechanisms, including, but not limited to:

  • Log Information :

    We collect and log information about your access and use of our websites and mobile applications, such as your domain name and/or your IP address, the type of browser you use, access times, pages or information viewed, browsing behavior, the page you visited before navigating to our website and any search terms and search engines used to find the Services.

  • Device Information :

    We collect information about the computer or mobile device you use to access our websites and mobile applications, such as the hardware model, operating system and version, unique device identifiers, settings of the device and mobile network information.

  • Location Information :

    We may collect information about the precise location of your device or computer each time you access or use our websites or mobile applications, including geolocation information associated with your computer or device’s IP address, your mobile device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use the Services.

  • Information Collected with Tracking Technologies :

    We and our service providers use various tracking technologies, including cookies, web beacons and embedded scripts, to collect information about you and your interaction with our Services, including information about your browsing behavior. Cookies are small data files stored on your hard drive or in device memory. Web beacons (also knowns as clear GIFs and pixel tags) are electronic images that may be used with our Services or emails. Embedded scripts are programming code that run when you use our Services which can facilitate the collection of information.

  • Usage information :

    We may collect information about the Services you use, the time and duration of your use of the Services and other information about your interaction with content offered through a Service, and any information stored in cookies and similar technologies that we have set on your device.

  The foregoing mechanisms and the information collected are used to: (i) recognize a visitor when they return and to tailor the information and services provided to the visitor based on their previous visits to our websites; (ii) understand use of our websites and mobile applications, such as number of visits, average time spent on the websites or mobile application, pages viewed, features used and campaign effectiveness; (iii) improve the Services and related systems; (iv) assist with the operation and management of the Services; (v) monitor use of the Services, to ensure proper operation, security and to prevent misuse; and (vi) advertise and analyze your interactions and experiences with our websites.

  You may adjust your settings for cookies and similar technologies in your browser or device settings or through certain technology vendors. Your web browser may allow you to transmit “Do-Not-Track” signals to any website with which you interact. Like many websites, our websites are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit allaboutdnt.com.

• (iii) From Publicly Available Sources or Third Parties.

  In some instances, we may collect your information directly from other parties. We may receive information about you from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from or about you, including from the following:

  • Social media services. For example, if you create or log into your account through a social media service or if you associate your social media account with your account with us or with your employment application with us, we will have access to certain information from that service, such as your name, account information and friends lists, depending on the consents you have provided the social media service.

  • We have many independently owned and operated franchises that provide our salon offerings. In that regard, we provide a number of services to support our franchisees. As such, a franchisee may provide your personal information to us to enable us to assist that franchisee with its operations.

  • Our service providers and business partners, such as hosting vendors, advertising service providers, data analytics companies, marketing service companies, and list managers may provide your personal information to us.

  • Customers, government agencies, or third parties through their direct interactions with us.

  • Companies that provide content, advertising, or functionality. Some of the content, advertising, and functionality on our services may be provided by third parties, such as our advertisers. These companies may collect or receive certain information about your use of the Services, including through the use of cookies, beacons, and similar technologies, and this information may be combined with information collected across different websites and online services in order to deliver ads that are more relevant to you, both on and off our services.

  The chart below shows the categories of personal information we have collected from consumers, the sources of collection, and purpose of collection. Some personal information included in these categories may overlap with other categories.

  Categories of Information	Purpose for Collection
  Identifiers Such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	This information is used to: To Provide and Manage Products and Services. Processing your purchases of or requests for products or services; Performing services on our behalf (e.g., fulfilling and delivering orders, processing payments, supporting our promotions, contests, gift cards, loyalty programs, and sweepstakes, and providing communications, technical, analytical, web hosting, cloud hosting and mobile application support, or other services on our behalf). For example, we may use your information to book an appointment with one of our brands. When you make purchases through the online Services, we may collect information such as your name, email address, billing address, the email or mailing address for delivery (if applicable), phone number, and payment card information. This information is used to process, fulfill, and deliver your order. To Personalize Your Experience With the Products or Services. We may use your information to enable you to participate in features provided by the Services or offer you Services or products that may interest you. For example, we may offer you the ability to personalize our products and Services, such as by uploading a photo or other information. To Provide Advertising and Marketing. We may use information to provide marketing and targeting, remarketing, and customized advertising content. Auditing, related to ad impressions. To Respond to You. When you contact us, we may collect information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment. We may this information to assist you in the future and to improve our customer service, products, Services, and promotions. To Contact You. We may contact you with offers and information about the Services and our affiliates, including to inform you about our products, events, promotions, and special offers that may be tailored to your interests. You may opt out of receiving commercial messages from us by following the instructions contained in our electronic messages or by contacting us as set forth below. To Advertise on Social Media Sites. We may also work with social media services to serve you ads as part of a customized campaign on third-party platforms (such as Facebook or Twitter). As part of these ad campaigns, we may use information about you, such as your email address and phone number, to learn about your interests and to serve you advertisements customized to your interests. Note that the social media services may offer you choices about whether you see these types of customized advertisements. For our internal purposes. In the course of providing the Services, we may collect information on our users’ demographics, interests and behavior and analyze that data. We also may use your information to monitor and analyze trends, usage, and activities of users to better understand and serve our users, and to improve our products and Services. To Support Our Franchises. We may use your information to enable us to assist our franchisees with their operations and, as such, we may use your information to provide that assistance. Consent We may otherwise use your information with your consent or at your direction. Other Purposes We may use your information for other purposes such as to comply with applicable laws, rules, regulations, or other legal processes and take certain actions with regard to suspected or actual fraudulent or illegally activity or activities that violate our policy. We may use your information to ensure security and integrity of personal information, and perform debugging to identify and repair errors that impair existing intended functionality.
  Personal information categories listed in the Cal. Civ. Code § 1798.80(e). Such as a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  Protected classification characteristics under California or federal law Such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
  Commercial information Such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  Internet or other similar network activity Such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	This information is used to (i) recognize a visitor when they return and to tailor the information and services provided to the visitor based on their previous visits to our websites; (ii) understand use of our websites and mobile applications, such as number of visits, average time spent on the websites or mobile application, pages viewed, features used and campaign effectiveness; (iii) improve the Services and related systems; (iv) assist with the operation and management of the Services; (v) monitor use of the Services, to ensure proper operation, security and to prevent misuse; and (vi) advertise and analyze your interactions and experiences with our websites.
  Geolocation data Such as physical location or movements.
  Sensory data Such as audio, electronic, visual, thermal, olfactory, or similar information.	This information is used for detecting, investigating, or protecting against malicious, deceptive, fraudulent or illegal activity; to investigate or evaluate complaints or reports of misconduct; and respond to governmental or regulatory requests or otherwise comply with the law. We may also use this information when performing services (e.g., providing communications, technical, analytical, web hosting, cloud hosting and mobile application support, or other services).
  Professional or employment-related information Such as current or past job history or performance evaluations.	This information is used to evaluate your eligibility for future or continued employment or promotion with one of our brands; as part of our application process for prospective employees and/or franchisees; performing services on our behalf (e.g., supporting our promotions, contests, gift cards, loyalty programs, and sweepstakes, or other services on our behalf); and detecting, investigating, or protecting against malicious, deceptive, fraudulent or illegal activity.
  Inferences Such as profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	This information is used for: Performing services on our behalf (e.g., providing communications, technical, analytical, web hosting, cloud hosting and mobile application support, or other services on our behalf). Providing advertising and marketing services. Auditing, related to ad impressions. Ensuring security and integrity of personal information. Detecting, investigating, or protecting against malicious, deceptive, fraudulent or illegal activity
  Sensitive Personal Information Such as social security, driver’s license, health information.	This information is used for: Our application process for prospective employees and/or franchisees. Performing services on our behalf (e.g., providing communications, technical, analytical, web hosting, cloud hosting and mobile application support, or other services on our behalf). Ensuring security and integrity of personal information. Detecting, investigating, or protecting against malicious, deceptive, fraudulent or illegal activity To comply with applicable laws and regulations.

Interest-Based Advertisements :

Please note that we or other parties may collect personal information about your online activities over time and across different devices and online properties when you use our websites and mobile applications. These companies may use cookies, web beacons or other technologies to report certain information about your visits to our Services and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Services.

You may be able to opt out of certain interested-based advertising using the settings on your browser. To find out more about how these online analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt out of information collection by these networks, please visit: youradchoices.com/appchoices, optout.aboutads.info, or thenai.org.

Our websites may use third-party technologies (such as Adobe, Facebook, Hotjar, and Google Analytics) in connection with your activity on our websites or mobile applications, including for advertising purposes and to analyze your interactions and experiences with our websites, and including the features you engage with, how you navigate, and your click/touch, movement, scroll, and keystroke activity.

For more information on how Google Analytics uses data it collects, visit: policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit: tools.google.com/dlpage/gaoptout. To adjust your Google advertising settings, visit: myadcenter.google.com.

Disclosure of Personal Information

We may disclose personal information that we collect or you provide to the following recipients:.

Affiliates

We may disclose information within our family of affiliated companies so that we may provide offers from those companies that may be relevant to you, better understand your preferences, and improve our Services.

Franchisees

We may disclose information with our franchisees so that they may provide you with information, offers and promotions that might interest you.

Business Partners

We may also disclose your information with business partners to provide you with Services that you request. For example, if you sign up for a promotion that runs on our Services but that is offered, sponsored or co-sponsored by another company, your information may be disclosed with that company. We are not responsible for the privacy practices of these entities and recommend you review their privacy policies carefully.

Service Providers

We may disclose information with companies providing services on our behalf, such as hosting vendors, advertising service providers, data analytics companies, marketing service companies, and list managers. We also may disclose your information, including your payment information, as appropriate to process your payments for the Services or complete a transaction.

Social Media Services

If you connect a social media account with the Services or engage with our services through a social media platform, we may disclose your information with that social media platform, and it may disclose information about you with us. We may use this information to personalize your experience on the Services and on social media platforms, or to provide you with offers or other products or Services you may request.

Other Parties When Required or Permitted by Law, or As Necessary to Protect Our Users and Services

We and our service providers may disclose your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Services, our employees or agents or users, to detect, suppress or prevent fraud or where otherwise required or permitted by applicable law or legal process, including responding to a search warrant or other legally valid requests from public and government authorities (which may include lawful access by U.S., Canadian, or other governmental authorities, courts or law enforcement agencies).

Other Parties in Connection With a Corporate Transaction

We reserve the right to disclose any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or in connection with a bankruptcy reorganization.

Other Parties in Connection With a Corporate Transaction

We reserve the right to disclose any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or in connection with a bankruptcy reorganization.

Otherwise With Your Consent or at Your Direction

We also may disclose information about you whenever you consent to or direct such sharing to another party.

Choices Available To You

Residents of California, Colorado, and Virginia may have additional personal information rights and choices. Please see Additional Information for California, Colorado, and Virginia Residents below for more information.

Choices With Respect To Cookies and Similar Technologies

You may adjust your settings for cookies and similar technologies in your browser or device settings or through certain technology vendors. Your web browser may allow you to transmit “Do-Not-Track” signals to any website with which you interact. Like many websites, our websites are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit allaboutdnt.com.

Manage Your Account

You may access, modify or delete certain information we maintain about you. You may make such changes by visiting your account on the settings or profile page of the Radiance brand in which you are interacting.

Email Promotions

You may opt out of receiving commercial email, text message, and other electronic messages from us by following the instructions contained in those messages.

Choosing to Provide Personal Information

In using the Services and in interacting with us you will have the ability to control the amount of personal information you provide to us and therefore you may restrict the use and disclosure of personal information we collect from you by not providing personal information in connection with the Services or us in the first place. However, if you choose to limit the personal information you provide, it may limit the manner in which you can make use of the Services or otherwise interact with us.

Data Security

We have in place physical, electronic, and managerial procedures to protect personal information in our custody and control against loss, theft and unauthorized access, use, modification, and disclosure. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our Services, nor can we guarantee that the information you provide will not be intercepted while being transmitted to us over the Internet.

Other Important Information

Children

Our websites and mobile applications are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 on our websites and mobile applications. If we learn that a child under the age of 16 has provided us with personal information on our websites and mobile applications, we will delete it in accordance with applicable law.

Links to Third-Party Sites

Our Services may link to third-party websites and services that we do not operate and are outside of our control. We are not responsible for the security or privacy of any information collected by other websites or other services. Please exercise caution and review the privacy statements applicable to the third-party websites and services you use.

International Transfers

The Services are headquartered in the United States. Please be aware that information you provide to us or that we obtain as a result of your use of the Services may be collected in your country and subsequently transferred to, maintained and processed in the United States or another country by us or our service providers for the purposes mentioned above in accordance with applicable law. The privacy laws of these countries may not always offer the same level of protection as in your country. By using the Services, you consent to the collection, international transfer, storage, and processing of your information.

Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time. We will notify you of changes by posting changes here, or by other appropriate means. Any changes to the Privacy Policy will become effective when the updated policy is posted on the Services. Your use of the Services or your provision of personal information to use the Services following such changes indicates your acceptance of the revised Privacy Policy.

Additional Information for California, Colorado, and Virginia Residents

As a supplement to the other information provided throughout this Privacy Policy, we provide the following additional information for residents of California, Colorado, and Virginia.

Additional Collection of Information and Uses

We collect the following categories of personal information about California, Colorado, and Virginia consumers:

• Identifiers,

• Personal records information of California residents described in Cal. Civ. Code § 1798.80(e),

• Characteristics of protected classifications of California residents under California or federal law,

• Commercial information,

• Internet or other electronic network activity information,

• Geolocation data,

• Audio, electronic, visual, thermal, olfactory, or similar information (including recorded phone calls and in-store video surveillance),

• Professional or employment-related information, and

• Inferences

We collect the following categories of sensitive personal information about California, Colorado, and Virginia

• Personal information that reveals a driver’s license or state identification card,

• personal information that reveals a consumer’s precise geolocation,

• Personal information that reveals a consumer’s racial or ethnic origin, and

• Personal information that concerns a consumer’s health.

For examples of the specific types of personal information we may collect about California, Colorado, and Virginia consumers and the business and commercial purposes for the collection of personal information, please see the Information We Collect and How We Collect It section above.

How Long We Retain Personal Information

We keep the categories of personal information described above for as long as is necessary for the purposes described in this Privacy Policy or as otherwise authorized or permitted by law. This generally means holding the information for as long as one of the following apply:

• The personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;

• The personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected;

• We are otherwise required or permitted to keep your information by applicable laws or regulations.

Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us by sending an email to [email protected]

Personal Information Disclosed, Sold, or Shared

Although we do not sell personal information in exchange for money, some of the ways in which we share personal information for advertising may be considered “sales” or “sharing” for targeted or cross-context behavioral advertising under California and Colorado privacy laws. We do not have actual knowledge that we sell or share the personal information of anyone under 16 years of age.

The first chart below shows the categories of personal information that we share for purposes of targeted or cross-context behavioral advertising or otherwise “sell,” as that term is defined under California, Colorado, and Virginia privacy laws. The second chart describes the categories of personal information we disclose for a business or commercial purpose.

Sales and Sharing of Personal Information

Disclosures for a Business or Commercial Purpose

Your Consumer Privacy Rights

If you are a resident of a California, Colorado, or Virginia you have the right to submit certain requests relating to your personal information as described below.

Right to Know. You have the right to know what personal information we have collected about you, which includes:

1. The categories of personal information we have collected about you, including:

   1. The categories of sources from which the personal information was collected;

   2. Our business or commercial purposes for collecting, selling, or sharing personal information;

   3. The categories of recipients to which we disclose personal information;

   4. The categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information; and

   5. The categories of personal information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of personal information.

2. A copy of the specific pieces of personal information we have collected about you

Right to Delete. You have the right to request that we delete personal information we collected from you, subject to certain exceptions

Right to Correct Inaccurate Information. If you believe that the personal information we maintain about you is inaccurate, you have the right to request that we correct that information.

Right to Opt Out of Sales and Sharing of Personal Information and Targeted Advertising. You have the right to opt out of the sale of your personal information, and to request that we do not share your personal information for targeted or cross-context behavioral advertising. Some of the ways we use tracking technologies for advertising and marketing may be considered a “sale” or “share” under California, Colorado, or Virginia privacy laws. To opt out of the “sale” or “sharing” of personal information for targeted advertising through tracking technologies, please visit the footer of the Radiance brand with which you are interacting and click Cookies. If you wish to opt-out of the offline sale of your personal information, you may submit an opt-out request by clicking the Do Not Sell or Share My Personal Information link in the footer of the Radiance brand with which you are interacting. If you choose to use the Global Privacy (GPC) browser signal, or any other opt-out preference signal, you will be opted out of online, cookie-based sales or sharing of personal information associated with the browser for which you have enabled the signal. If you use multiple browsers or devices, you will need to activate the signal for each one that you use.

Right to Limit Use and Disclosure of Sensitive Personal Information (California Only). We do not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the California privacy law

Right to Opt Out of Profiling. Under California and Colorado privacy laws, consumers have the right to opt out of the profiling in furtherance of decisions that produce legal or similarly significant effects concerning your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements

Right to Appeal (Colorado, Virginia Only). Sometimes we are unable to process requests relating to your personal information, in which case, your request will be denied. If you are a resident of a Colorado whose privacy rights request has previously been denied by us and you believe we denied it in error, you may appeal for reconsideration of your request using our webform or toll-free phone number.

Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights, you will not receive discriminatory treatment by us.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at:

Radiance Holdings, LLC
Attn: Legal/Privacy
300 Union Blvd. Ste. 600
Lakewood, CO 80228

Exercising your Rights

To make a request relating to your personal information, please submit a request by either:

• You may submit a request through our webform

• You may mail your request to us at the following address:

  Radiance Holdings, LLC
  Attn: Legal/Privacy
  300 Union Blvd. Ste. 600
  Lakewood, CO 80228

Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. Please note that we will need to verify your identity before your request can be processed. For verification, you may be asked to log into your account or to provide 2-3 pieces of personal information that we will match against our records. We will only use the information you provide to verify your identity and the personal information that is relevant to your request.

You may use an authorized agent to submit a request to know, to correct, to delete, to limit, or to opt-out. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the authorized agent to provide either (1) a power of attorney; or (2) proof of your written permission. In addition to proof of your written permission, we may require you to verify your own identity and directly confirm that you provided the agent permission to submit the request.

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Questions

If you have any questions with respect to our privacy policies or practises, please contact us at [email protected].